FAQ

I WANT TO GET FIRST ACCESS TO TICKETS FOR THE BACKSTREET BOYS DNA WORLD TOUR, HOW DO I DO THIS?

You need to have pre-ordered the DNA album through the Official Music Store before 3.00pm GMT on Tuesday 13th November 2018.

Or

You need to have registered via the No Purchase Necessary form hosted on Backstreet Boys Official Music Store before 3.00pm on Tuesday 13th November 2018.

*NO PURCHASE NECESSARY

WHEN WILL I GET MY PRESALE ACCESS CODE?

If you purchased an album, or registered via the form, you will receive an email by 5:00pm on Tuesday 13th November containing your presale code, a link to the presale and details for the DNA World Tour. Please note it is a maximum of 6 tickets per code.

WHEN DOES THE PRESALE OPEN?

These emails invite you to purchase tickets in our exclusive presale window, running between 9:00am Wednesday 14th November 2018 and 9:00am, Friday 16th November 2018.

Presale access does not guarantee you tickets; it guarantees your eligibility to access the ticket presale before general release. Please note, due to high demand tickets are extremely limited.

HOW DOES THE CODE WORK?

Each code is only valid for the DNA World Tour and can only be used once. Please keep the email containing your presale link and passcode, ready for the presale. Please note it is a maximum of 6 tickets per code.

HOW DO I REDEEM MY CODE?

Simply follow the link provided in your email, which will take you to a designated presale page on ticketmaster.co.uk

Please ensure you are entering your passcode into the appropriate box.

I'VE PRE-ORDERED THE DNA ALBUM BUT I HAVE NOT RECEIVED MY CODE YET, WHY?

You should receive your code by 5:00pm on Tuesday 13th November 2018, please check both your inbox and junk mail folders carefully to locate this email.

If you have not received this code, please contact: http://support.sandbaguk.com/support/tickets/new

The code, along with all the tour details will be sent to the email address that you used when making your album purchase.

I'VE ENTERED MY PRE-SALE CODE – BUT IT DOES NOT WORK. WHAT SHOULD I DO?

If your code does not work - please contact: http://support.sandbaguk.com/support/tickets/new

Please quote your email address, full name and the pre-sale code you were originally allocated.

I'VE ENTERED MY PRESALE CODE ON THE TICKETMASTER PAGE – BUT I’M HAVING ISSUES COMPLETING MY ORDER AT CHECKOUT. WHAT SHOULD I DO?

If you have successfully entered your presale code, but are experiencing any issue completing your order – please submit your enquiry here:

https://help.ticketmaster.co.uk/contact-us/
Or contact via Twitter @TicketmasterCS

The Ticketmaster team will be closely monitoring this to answer promptly.

IF I ORDER MORE THAN ONE ALBUM FORMAT, WILL I GET ADDITIONAL CODES?

One code is issued per customer.

I’VE PRE-ORDERED THE ALBUM FROM ANOTHER RETAILER, WILL I STILL RECEIVE MY CODE?

In order to qualify for the ticket presale you need to order directly from the Official Music Store.

SHOULD YOU BE UNSUCCESSFUL IN SECURING TICKETS DURING THE PRESALE, FURTHER TICKETS WILL BE AVAILABLE IN THE GENERAL SALE WHICH OPENS AT 9:00AM ON FRIDAY 16th NOVEMBER 2018
GOOD LUCK!